Contact us

If you need help with anything, whether it’s a question, a bug report, or just sharing some feedback about our content, please don’t hesitate to contact us. You can fill out the form below to get in touch with us.

Frequently Asked Questions

If you can’t find an answer to your question on this page, please use the form provided above to contact us or refer to the Minecraft Marketplace FAQ for additional information.

If you’re encountering issues with Marketplace content downloads being stuck, we recommend the following troubleshooting methods:
Method 1: Clear the Marketplace Cache
  1. From the Minecraft start screen, select Settings > Storage.
  2. Click on the Clear Marketplace Cache button.
  3. Restart Minecraft. Then try downloading the content again.
Method 2: Reinstall Minecraft
  1. Uninstall Minecraft.
  2. Restart your device.
  3. Download and reinstall Minecraft from the App Store.
We recommend that you back up your Minecraft worlds to prevent them from being lost before you uninstall. For more information on where Minecraft files are stored, please visit this link: How To Transfer Your World To Another Device In Minecraft: Bedrock Edition
 
 

 

Refund requests are managed either by the platform from which the purchase was made or directly through Mojang Support. As creators, we’re unable to process refunds directly
You should contact the platform’s support team listed below or directly contact Mojang Support using their ticket form. Mojang Support can guide you appropriately for refunds.
If you’re encountering issues where the world template fails to create the worlds properly, it may be a bug from a game’s world generation issue, especially with purchased Marketplace world content. Please try the following methods which might resolve the issue:
 
Method 1: Delete and Recreate the World
We recommend deleting the affected world and recreating it until it is correctly generated.
 
Method 2: Clear Marketplace Cache
  1. From the Minecraft start screen, select Settings > Storage.
  2. Click the Clear Marketplace Cache button.
  3. Exit Minecraft, restart it, download the world from Marketplace again, and then create the world.
Method 3: Reinstall The Game
Uninstall the game from your device and reinstall it to potentially resolve the issue.
 
We recommend that you back up your Minecraft worlds to prevent them from being lost before you uninstall. For more information on where Minecraft files are stored, please visit this link: How To Transfer Your World To Another Device In Minecraft: Bedrock Edition

Unfortunately, you cannot add content purchased from the Marketplace to your private or existing worlds, as all content on the Marketplace is locked within templates and may include specific mechanics (such as Behavior Packs or Resource Packs) or modifications to vanilla files. These could potentially damage your existing world.

However, you can now enhance your existing world with new content by using the Add-Ons content type available on the Marketplace. For more information about Add-Ons, please visit the link below.

 
 

 

The Minecraft Marketplace is an in-game store where you can purchase and download special content for Minecraft: Bedrock Edition.

How to Access the Minecraft Marketplace:

  • Start Minecraft: Bedrock Edition.
  • On the title screen, ensure you are signed into the correct Microsoft account.
  • Select ‘Marketplace’.

You can find our content on the Minecraft Marketplace website and in-game by searching for ‘Overtales Studio’ or by visiting this link: Overtales Studio